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Terms and Conditions

1.   Your cat(s) must be up to date with their vaccinations relating to the current boarding regulations and your Vet will advise you on this. Treatment must have been completed at least 14 days before boarding with us. The certificate will be held by Cat Willows during the boarding period.
2.   Your cat must be free from fleas and worms and have received effective treatment before booking into Cat Willows. Should flea and/or worm infestation be discovered during your cat(s)’ stay, you will agree to Cat Willows administering effective treatment, which will be recharged to you on collection.
3.   Regrettably, unneutered male cats cannot be accepted for boarding. However, male kittens too young for the operation will be accepted.
4.   Please transport your cat in a suitable, secure basket.  This will decrease the stress involved to your cat(s) and provide safe transportation.
5   In the sad case that a cat is not collected and no communication is received by collection date, Cat Willows will reserve to right to gift the cat to a suitable animal charity for re-homing.

6.    If your cat should become ill and veterinary treatment is deemed necessary for your cat’s well being the Vets Fees will be payable by the owner or the owner’s insurance.
7.   In the very unlikely event of a cat dying whilst staying at Cat Willows, we will make every effort to inform you immediately and take the cat to your/our Veterinary Surgery for the appropriate services.

8.   Payment Terms:
  • First time bookings of 3 or less days will require full payment at the time of booking.

  • A minimum of 2 days booking is required.
  • We can accept Cash, Cheque or Bank Transfer
  • Prices are reviewed annually and are on the Cat Willows website: www.catwillows.co.uk
9.   Cancellation Policy:
  • You may of course collect your cat early, but the full booking fee will remain payable.

  • Cancellations within 15-30 days will incur 50% payment; cancellations within 1-14 days will incur full payment unless the chalet can be re-let.
  • Christmas and New Year (24 Dec – 1 Jan) cancellations will incur full payment unless the chalet can be re-let.
10.   These Terms & Conditions will be considered as accepted and binding with each booking confirmation & revoke all former versions.

Privacy Policy

   

The rules on processing of personal data are set out in the General Data Protection Regulations (GDPR).

We gather information voluntarily from you when you request information or make a booking and sign our Consent Form. This information is used only to provide you with information about our cattery boarding services. This includes Name, Address, Email, Contact Numbers, your pet’s Veterinary Medical Details and Diet.

Your personal information is strictly confidential and will only be shared with the agreed Veterinary Practice in the event your pet requires veterinary assistance during its stay at Cat Willows.

Your personal information is kept safe and will only be kept as long as required to maintain a current database of customers. Furthermore, we are required under the terms of the Boarding Licensing Regulations to keep this information.

You have the right to request a copy of your information or to make changes at any time. Please contact dawn@catwillows.co.uk.

We will not disclose your personal information to any other party other than in the event that we sell any or all of our business or where we are legally required to by law.

Occasionally we provide links to third parties on our website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

We may make changes to this policy at any time and updates will be available on our website www.catwillows.co.uk

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